Live In Comfort Terms & Conditions
By accessing this website to book a cleaning service, you agree to these terms & conditions. If you do not agree to these terms & conditions, please do not book a cleaning service with us.
Booking Confirmation
To reserve your cleaning date and time, a deposit of 50% of your total quote will be required up front. This fee is NON-REFUNDABLE but will be deducted from the total cleaning price upon completion of the job.
Cleaning Team
We provide one or two cleaners depending on the size and complexity of the job.
Our employees have been rigorously background screened prior to working with us. You can rest assured all our staff is fully trained, experienced, bonded and insured.
Right to Refuse Service
We reserve the right to deny &/or terminate service because of safety concerns, inappropriate or uncomfortable situations, weapons on-premises, severe clutter & disconnected utilities.
Our team members have the choice to leave the premises if the home is in an extremely unsanitary condition or they feel unsafe/threatened. If you book a cleaning that is unreasonable, the cleaners may refuse service on the spot & you will be charged for the full amount of the job.
Cleaning Day Preparation
Your price for cleaning is based on the cleaners focusing all their time on cleaning. We ask that you take a few minutes to tidy up to allow the cleaners easy access to the areas/surfaces to be cleaned. We don’t currently offer tidying services.
Add-On Services
The following services are available for an additional fee.
Inside the oven
Walls
Inside Windows
Inside Cabinets
Inside the Fridge
Blinds
Make beds
*Note we don’t wash dishes
Service Fees
We do our best to provide an accurate quote based on the details provided, however, we may adjust the price based on the actual condition of the house. To ensure there are no surprises when we arrive and find that the job will require additional time or resources, we’ll reach out to you to let you know. If we are unable to reach you, the cleaner(s) will have to leave & you will be charged for the full amount of the job.
We reserve the right to re-evaluate rates at any time based on the time it takes to perform our service to meet our standards and the client’s standards.
Payments and Late Payment Interest Fees
To reserve your cleaning date and time, we require a credit card on file which is stored securely. We can only see the last four digits of the card number so rest assured your details are kept private. A deposit of 50% will be applied to your credit card to reserve your date and time. This deposit is non-refundable and will be deducted from the total cost of the cleaning upon completion.
Payments must be made on the day of cleaning by cash, e-transfer, or credit card.
If several attempts to contact you have been made to collect payment and 7 days have passed, you authorize us to attempt to charge the credit card on file for the outstanding balance owing.
Late payments will be subject to 8% interest fee every 30 days.
Refund Policy
We do not offer refunds; however, we offer a 100% satisfaction guarantee. Things will from time to time get missed. If this happens, reach out to us within 24 hours and we will rectify the error at no charge.
Rate Increases
Client’s cleaning rate adjustments may be made at any time during the year should there be changes to the frequency of the client’s established service, schedule or home or living situation: remodel, change of address, number of people living in the home, a significant addition of furniture, etc. The client’s rate may be increased annually, by an amount not-to-exceed 12% of the client’s current rate.
Lockouts
The client is responsible for making the service location accessible on the scheduled service day. If the team is locked out of the client’s home, every effort will be made to establish contact with the client to arrange for entry into the home. If we can’t reach you within 20 minutes of the arrival of the cleaning team, the scheduled cleaning will be skipped & you will be charged for the full amount of the visit. We always ask that you provide us with a key or code to gain entry to the premises upon booking.
Rescheduling & Cancellations
To ensure consistency and service reliability, we reserve a timeslot specifically for you. We request that you give us a minimum of 48 hours notice if you need to cancel or reschedule for any reason. If the client doesn’t provide us with the minimum notice noted above, they may be charged for the full amount of the visit.
Alarm
If your home or office is equipped with a security system, please ensure that it is turned off prior to our arrival. We are not responsible for any costs or issues that may arise if the system was not properly disarmed. If you would like us to be responsible for disarming and arming your security system, please provide us with an alarm code upon booking the cleaning service.
Use of Homeowner’s Vacuum
If you request that we use your vacuum, we will not assume or accept any liability for damage to the unit. Since we are not responsible for the maintenance of the vacuum, we will not be responsible for any repairs to it. This is important because if the vacuum is not in working order when we arrive to clean your home, we will not be able to perform any vacuuming of carpet & hard floor surfaces.
Cleaning Supplies
We provide the equipment & supplies required to thoroughly clean your home or office. If you require us to use all natural, green cleaning products only, please let us know upon booking the cleaning service.
If you require us to use your cleaning supplies, note that we are not responsible for any damage associated with those products. When this request is made, we ask that you have the cleaning supplies ready so that we can perform our cleaning service as efficiently as possible.
Items We Cannot Clean
We cannot clean homes or areas containing any pet or human bodily fluids, blood, feces, vomit, cat litter boxes, bird cages, urine, or excretions. We cannot clean mold and will not be held liable for any mold-related risks if it is present in the home or office. We cannot clean homes that have been smoked or vaped in.
Unreachable Areas and Heavy items
For safety & liability reasons our employees can’t climb higher than a step stool or work outside of your home. Cleaners can’t move objects more than 35 pounds, if you would like cleaning behind heavy objects, please ensure you have moved them prior to our arrival.
Damage and Loss Policy
While an occurrence is rare, the possibility of damage is present while we clean. Our cleaners exercise reasonable care when cleaning your home. We are insured for damage or breakage caused by our cleaners.
We are not liable for damage that is caused by normal wear & tear, improper installation of an item in your home, artwork, collectibles, or family heirlooms not disclosed during the booking process, these items include but are not limited to the following.
· Artwork, Collectibles & Family Heirlooms: These items are expensive and in most cases impossible to replace. The client should point out such items to us prior to us commencing service. Please advise us how you would like your fragile items handled.
Notification must be made within 24 hours of breakage/loss of any personal items. Identical replacement is always attempted but not guaranteed.
Inclement Weather
We will be closed for business when weather conditions prevent us from travelling safely to your location.
Non-Solicitation of Our Employees
As our valued client, we ask that you agree not to solicit for hire any of our cleaning employees to work directly for you. Our professional cleaners are background checked; their references verified & have completed comprehensive cleaning training. Significant time, resources & money are invested in each new employee before we allow them to enter our customer’s homes.
Governing Law – Ontario, Canada
Any claim relating to our service website shall be governed by the laws of the province of Ontario without regard to it’s conflict of law provisions.
We have taken every effort to design our website to be user-friendly, useful, informative, helpful and accurate.
Live in Comfort Cleaning reserves the right to change these terms & conditions at any time without prior notice to you.